Let’s play a game!!
TRUE or FALSE:
This is a service dog.
?
(The correct answer can be found at the end of this post)
I had an hour lunch break at work today, so Andrew brought Luna and we went to eat at the Subway that is next to the library. As we approach the door, the employee is waving us down to not come in. When we open the door, this is the conversation that followed.
Employee: You can’t bring dogs in here!
Andrew and me: It’s a service dog.
Employee: It’s a service dog?
Andrew and me: Yes.
Employee (with raised eyebrow): For who?
I point to myself.
Employee (rudely): Oh…you’re blind?
I direct her to Luna’s BRIGHT ORANGE VEST that is prominently on the center of her back, where the words HEARING DOG are clearly stitched.
Employee: Oh. It’s a hearing dog?
Andrew and me: Yes.
Employee: (BIG SIGH) Well…I’ll let you in this time.
Me: Um, no ma’am, you’ll let me in every time, as well as anyone else with a service dog, or we’ll bring ADA against you. *smile*
Employee: (pause) Well. Yes. You could do that.
Needless to say, I got her name.
After the other employee apologized profusely and gave us a discount, I filled out a comment card (more like a complaint card) and made sure the first employee wouldn’t be able to find it and throw it away (even though she had already left for the day).
Point #1:
Luna is a dark dog with a bright orange vest. It’s very easy to spot. Notice the picture above.
Point #2:
Many people who aren’t blind have service dogs. Besides the fact that it is RUDE to ask someone if they are blind, or in any other way ask why they have a service dog, it is also against the law.
Point #3:
Who has the audacity to say “Well, I’ll let you in THIS time” ??
*EXASPERATED GRUNT*
Andrew thinks we should have left just so we could have sued them and possibly gotten free Subway for the rest of our lives.
I now think we should take Luna in there every single day just to prove a point.
A Friendly Note to all fast food restaurant owners and managers:
Please review current ADA laws, particularly those regarding service animals.
Then take the time to educate your employees on those laws, possibly including a test or some other form of assessment, just to be sure it sunk in.
And during the process, it might be nice to review some points of common courtesy. It might limit the amount of complaint cards from disgruntled customers as well as limit the risk of law suits from ADA violations! It’s a WIN/WIN!!
Sigh. Rant over.
PS: The answer to the question at the beginning of this post is TRUE. BUT! Believe it or not, it’s not true just because of the bright orange vest prominently displayed on the back of the dark dog. It’s true because I said it’s a service dog. Conversation ends there. Thanks!
Okay. Now rant is REALLY over.